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Facebook Wording of Phrases: XAM MAX Training Video
How you word your phrases can affect what others think about you.
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Verbal Cues: XAM MAX Training Video
What you should and should not do when answering the phone for a health insurance collections agency. Release Date: August 14, 2010
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Pay Attention: XAM MAX Training Video
Make sure to pay attention when answering a client phone call! Release Date: August 14, 2010
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Tone Differences: XAM MAX Training Video
Tone Differences Different vocal tones can convey different messages. Release Date: August 14, 2010
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Client Personalities: XAM MAX Training Video
Clients and their many personalities
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Conflict Resolution (Good): XAM MAX Training Video
How a conflict should be resolved over the phone. Release Date: August 14, 2010
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Conflict Resolution (Bad): XAM MAX Training Video
How a conflict should not be resolved over the phone. Release Date: August 14, 2010
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Twinkie
What is it like to be stuck in between two cultures? Twinkie takes an in-depth look into visiting Taiwan as a 1st generation Taiwanese American. Coming Soon!
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