13 Aug Wording of Phrases: XAM MAX Training Video
How you word your phrases can affect what others think about you.
13 Aug Verbal Cues: XAM MAX Training Video
What you should and should not do when answering the phone for a health insurance collections agency. Release Date: August 14, 2010
13 Aug Pay Attention: XAM MAX Training Video
Make sure to pay attention when answering a client phone call! Release Date: August 14, 2010
13 Aug Client Personalities: XAM MAX Training Video
Clients and their many personalities
13 Aug Conflict Resolution (Good): XAM MAX Training Video
How a conflict should be resolved over the phone. Release Date: August 14, 2010
13 Aug Conflict Resolution (Bad): XAM MAX Training Video
How a conflict should not be resolved over the phone. Release Date: August 14, 2010