13 Aug Wording of Phrases: XAM MAX Training Video
How you word your phrases can affect what others think about you.
13 Aug Verbal Cues: XAM MAX Training Video
What you should and should not do when answering the phone for a health insurance collections agency. Release Date: August 14, 2010
13 Aug Tone Differences: XAM MAX Training Video
Tone Differences Different vocal tones can convey different messages. Release Date: August 14, 2010